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Optimize team performance with real-time visibility into operations. Zendesk's analytics reveal where to invest resources and how to improve efficiency.What Workforce Management SolvesSupervisors l...

Give your team a single workspace for every customer conversation. Zendesk's unified interface eliminates tool-switching and provides complete context.The Omnichannel ChallengeCustomers contact you...

Build a help center that resolves issues before customers contact support. Zendesk's self-service tools reduce ticket volume while improving satisfaction.Why Self-Service MattersCustomers prefer fi...

Direct every customer inquiry to the right place instantly. Zendesk's intelligent triage analyzes requests and routes them to the best resolver.How Intelligent Triage WorksThe system reads incoming...

Getting Started with AI-Powered Customer ServiceTransform your support operations with Zendesk's AI capabilities. This guide walks you through setup, configuration, and best practices for deploying...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...

You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...